Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through plutus.gg and the Plutus mobile application (collectively, the "Platform"). Please read it in conjunction with our Terms of Service.

1. Subscriptions

Plutus offers recurring subscription plans ("Standard Pass" and "Premium Pass") that renew automatically at the end of each billing period unless cancelled.

• Cancellation: You may cancel your subscription at any time from the Subscriptions page or by contacting support. Cancellation takes effect at the end of the current billing period — you will retain access to subscription benefits until then.
• Refunds: Subscription fees are generally non-refundable once a billing period has started. Exceptions may be made at Plutus's sole discretion for duplicate charges, billing errors, or where required by applicable law.
• Auto-renewal notice: We will charge the payment method on file at the start of each renewal period. You can update or remove your payment method at any time via your account settings.

2. Coin / Wallet Top-ups

Coin purchases (real-money top-ups) are used to play skill-based games on the Platform.

• Coin purchases are non-refundable once credited to your account, except where required by law or where a verifiable technical error resulted in the incorrect amount being credited.
• Coins have no cash value and cannot be transferred between accounts.
• If your account is suspended for violations of our Terms of Service, unused coin balances may be forfeited in accordance with those Terms.

3. Tournament Entry Fees

Entry fees paid to join a tournament or competitive match are non-refundable once the match has started. If a tournament is cancelled by Plutus before it begins, entry fees will be refunded to your in-app wallet.

4. Technical Issues & Disputed Charges

If you believe you were charged incorrectly, experienced a significant technical failure that prevented gameplay, or have a billing dispute, please contact us within 14 days of the charge:

• Email: info@plutus.gg
• Subject: "Billing Dispute – [your account email]"

We will investigate and respond within 5–7 business days. Chargebacks filed with your bank or card issuer without first contacting us may result in account suspension.

5. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via in-app notification or email at least 7 days before taking effect. Continued use of the Platform after a change constitutes acceptance of the updated policy.

6. Contact Us

For any questions about this policy, please contact our support team:

• Email: info@plutus.gg

Plutus Labs, Inc. · 1209 Orange Street, Wilmington, Delaware, USA, 19801